FleuraMetz now has a platform that gives a 360° overview of customer data and can work towards a customer-centric organization
The Challenge FleuraMetz is a traditional company with out-dated processes when it comes to customer-centricity. This means that every department – i.e. logistics, finances, marketing – has different systems they use, creating an unclear data overview. Lack of a platform that links everything together to get 360° customer insights No streamlined communication process leading to…