We are Cloud++
We serve customers that are out of the ordinary. Those who lead their industries through a continuous focus on customer-centricity.
Started as an idea 10 years ago, our passion for tech development quality and a strong partnership have led to becoming part of the Deloitte Fast50 and FD Gazellen in 2019.
We create customizable Sales & Service applications on top of your existing core systems to drive innovation and differentiation, spark customer-centricity, and enable a fast, easy & collaborative way of working.
Here’s what you can expect from us
Manage your customer data and interactions in order to boost sales and reduce churn
- Campaign management
- Opportunity management
- Activity management
- Salesforce automation
- Customer 360
Unlock excellent customer experiences from order taking to content & assets
- Order taking
- Customer onboarding & status
- Content & Assets
Improve customer engagement and enhance customer lifetime value
- Reward management
- Partnership programs
- Interaction tracking
Target the right customers and implement goals for consistent sales growth over time
- Capacity planning
- Visit management
- Sales performance management
Field service applications
Optimize your Field service operation by maximizing Field services productivity
- Scheduling & routing
- Inventory management
- Inspection applications
- Maintenance & Repair
- Quotation applications
Service management apps
Manage customer service effectively through processes, people and outcomes
- Case handling
- Service operations
- AI chatbots
Steer and optimize your Sales & Service operation through continuous insight to achieve operational excellence
- 360-degree customer insight
- Predictive Analytics
Any customized application which drives innovation and differentiation in Sales & Service.
Each application comes with Reporting & Analytics insights in order to steer your business.
Global sales process optimization
Cloud++ developed a CRM platform that aggregates relevant customer data. The resulting 360-degree customer view is helping to improve customer service.
How we would like to work with you
- Workshops with stakeholders to gain commitment and trust
- Analyzing and validating the outcome of the workshops
- Setting priorities, building roadmaps and defining scope of MVP
Proof of concept
- Determine and verify the feasibility of the concept
- Identify specific business cases and expectations for the technology
- Establish demos to test the concept
- Develop your MVP in an agile way to turn your idea into a successful, customer-centric product
- Using our pre-built building blocks and customizable features for fast delivery and optimal usage of the project budget.
- Continuous development of the product through iterative delivery of roadmap features
- Test, learn, measure and iterate until the product is finalized
- Keep evolving the product in 2-week sprints